About Our Exchange  Service

The Phone Exchange Service by Pickaboo gives you the chance to exchange your old and used phone for a new one of the same category. Basically, you can exchange your used mobile phone to purchase a newer and a better one from Pickaboo.com at a discounted price. The discount on the purchase of the new Phone is subject to valuation of your used Phone as determined by our buyback partners and is fully funded by our buyback partners.

Exchange Service is currently available only for Smartphones

To enjoy the Exchange Services, the customer is required to visit Pickaboo’s premises at House 10, Road 12, Block F, Niketan, Gulshan 1, Dhaka - 1212, Bangladesh. They must bring their Used Phone for a final valuation process in order to determine its value and category.

Purchases made as part of the Phone Exchange Service will be subject to the following Terms and Conditions.

• This Exchange Service ("Service") is valid until stocks last, till the Service expires, whichever is earlier.
• Eligibility to apply for the Exchange Service:
• You will need to provide proof of purchase/ownership in this regard, to apply for Exchange Service. Either the Purchase invoice, the original packaging, accessories or box must be provided.
• National Identity Card (NID) copy and passport size photo will be required.
• The new purchase cannot be a phone of a lower Valuation than the Used Phone to be exchanged.
• Successfully submit a completed Purchase/Exchange Form with the following information:

1. Clients Name
2. Address
3. Phone Number
4. Model, Brand Name and IMEI of the Used Phone
5. Signature
6. Fingerprint
7. Photo (Passport size)
8. National Identity Card (NID) copy

• By agreeing to avail the benefits under the Service, you hereby represent, warrant and covenant that: 
• You are the sole, absolute and lawful owner and/or user of the Phone being returned ("Used Phone");
• The Used Phone along with all accessories, wherever applicable, under the Service is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
• The details of the Used Phone, including its condition, are as stated at the time of availing the Service; and
• The Used Phone must be in working condition, and the display / screen of the Used Phone should be intact, that is without any scratches, cracks, discoloration, spots, lines, dead pixels, or any other damage of any manner. You must remove any scratch-guard, screen-guard, tempered-glass, or other protective covering applied to the screen of the Used Phone.
• The used phone should not be damaged, broken, or otherwise tampered with. The used phone should match the details entered while placing the order (with Exchange) and will be validated by Pickaboo’s personnel.
• The Used Phone must not be repaired or serviced prior to applying for the Service.
• You must delete all the data on your device and sign out of your iCloud (iOS) / Google (Android) accounts, social media accounts, bank account access or any other personal access. In addition, any lock code or password must also be removed prior to releasing the Used Mobile. Before handing it over to the Pickaboo Personnel.  Pickaboo, the seller, the buyback partner, the future buyer or the manufacturer will not be responsible for any data that may be retained on the used Phone, and you cannot approach any of the above parties for any retrieval or deletion of the data from your used Phone.

Note:

*** If you fail to successfully sign out of all/any accounts as enumerated above, Pickaboo shall not take any responsibility to act on your behalf or be responsible for any unauthorized activity (if any).

• The battery of the phone for exchange must not be dead or non-functional. In other words, the device should turn on and operate even when the charger is disconnected. 

• You further confirm that:  
• All the data in the Used Phone (if any and wherever applicable) will be erased before being exchanged under the Service; and
• In spite of erasing the data manually/electronically, if any data still accessible due to any reason, Pickaboo or its affiliates, the future buyer, or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data

• You agree to indemnify and keep indemnified Pickaboo and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Phone against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by Pickaboo, its affiliates, applicable seller, the buyback partner or any future purchaser due to:

Usage of the Used Phone by you;

• Data on the Used Phone, if any;
• Return of a different Phone or if the Used Phone does not meet the conditions prescribed herein or if the condition of the Used Phone is different from the condition specified at the time of availing the Service; and
• Any breach of these Service terms and conditions.

• You understand that the new Phone delivery and the Used Phone pickup will happen simultaneously (hand in hand) and you shall keep the Used Phone ready to be given for exchange. In the event you refuse to provide the Used Phone at the time of delivery of the new Phone or if it is determined at the time of delivery that the Used Phone is different or does not conform to the conditions specified, you agree that the transaction and the Service availed by you may be cancelled.
• You hereby give your consent that your personal information that you have provided in connection with this Service might be processed, transferred and retained by the seller, the buyback partner, and other entities involved in managing and administration of the Service.
• In the case of the Used Phone, you acknowledge that checks and diagnostics may need to be performed to check the condition of the Used Phone and determine your eligibility to avail additional features under the Service, such as greater value for the Used Phone. Accordingly, if you elect to avail such additional features:
• You understand that once the Used Phone is sent for exchange under the Service, under no circumstance can the Used Phone be returned back to you. In the event you return the new device purchased under the Service, the Used Phone will not be returned to you.
• You agree not to bring any claim against Pickaboo and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Phone in relation to the adequacy of the value (if any) of the Used Phone provided as part of the Service. In the event you do not agree with the value provided to you for your Used Phone, you agree not to avail the Service.
• You acknowledge and agree that Pickaboo shall be neither liable nor responsible for any actions or inactions of sellers or the buyback partners in relation to the Service or its benefits.